How many of us take ownership of all the 'records' issues in our organisation, rather than just our solution to the problem? We may own the indexing and preservation solution - but how much are we making it our business to ensure that we have a solution that works for our clients across all places where records are created? Are we seen as the leader and solutions creator?
Hi Gillian, I hadn't thought of it as owning the solution but not the problem, that's a nice way to crystallise it!
I think the conversations that matter are the conversations about the records people are using, whether their quality level is right for the use they have, and how quality is related to results. At some point we have to arrive at a solution for providing the right records at the right time and quality. So far the solution has been a dogmatic focus on EDRMS, and people going and getting things. For me though, if we don't exist to solve bigger information problems than "where to put it" I don't think we have value in the future - because people are solving that for themselves.
How many of us take ownership of all the 'records' issues in our organisation, rather than just our solution to the problem? We may own the indexing and preservation solution - but how much are we making it our business to ensure that we have a solution that works for our clients across all places where records are created? Are we seen as the leader and solutions creator?
Hi Gillian, I hadn't thought of it as owning the solution but not the problem, that's a nice way to crystallise it!
I think the conversations that matter are the conversations about the records people are using, whether their quality level is right for the use they have, and how quality is related to results. At some point we have to arrive at a solution for providing the right records at the right time and quality. So far the solution has been a dogmatic focus on EDRMS, and people going and getting things. For me though, if we don't exist to solve bigger information problems than "where to put it" I don't think we have value in the future - because people are solving that for themselves.