The first step if records is in a hole in your organisation.
Is taking responsibility for the hole.
The first step in leading, is taking responsibility.
Leading is what you have to do if you want change.
When change needs to happen, there are two types of people.
People who lead.
People who stand around waiting for someone else to lead.
How many of us take ownership of all the 'records' issues in our organisation, rather than just our solution to the problem? We may own the indexing and preservation solution - but how much are we making it our business to ensure that we have a solution that works for our clients across all places where records are created? Are we seen as the leader and solutions creator?