Where are your people choosing an error rather than relying on records?

The biggest opportunities for improving performance come from places where people choose to make an error, rather than get a record.

Either...

They don't know it exists.

Don't trust it.

It takes too long to find.

The quality of the record is inadequate.

Or the person who had the required knowledge didn't know they should have recorded it.

For me, this is the core of what records management should be focused on.

Somehow, most of the world has become convinced that the sideshow of complying with regulations is the core value of records.

So we keep asking for budget and time for "compliance."

Somehow, we keep missing the point that the only reason compliance exists, was because at some point, people were making decisions that were so bad, someone decided they needed to be regulated.

We don't need more compliance.

We need better decisions.

Our role to play, is making sure that people have the right record, in the right place, at the right time and level of quality.

Any other purpose for records is a sideshow.