Things every records manager should know - the current level of process performance.

How many records programs fail to get funding because of vague promises to improve performance?

I think it's most of them.

How can we credibly position a performance improvement if we can't position the improvement in terms of "from x to y."

To be able to do that, you have to know the numbers.

The only way to know the numbers is to go and get them ourselves.

I think executives really do believe the stats from IDC etc. about how many hours are lost to finding information.

They just can't invest in them - because averages don't give them places to invest.

They're waiting for people to come to them with solutions that are specific and measurable.

Why not us?