The real problem with Robodebt was poor records management.
metairm.substack.com
Robodebt had lots of problems - but one of the larger problems was that records management was obviously failing in the years leading up to the program. As Records Management professionals, we should be asking why the agency did not have access to or did not use evidence that allowed it to run this program without issuing incorrect notices.
The real problem with Robodebt was poor records management.
The real problem with Robodebt was poor…
The real problem with Robodebt was poor records management.
Robodebt had lots of problems - but one of the larger problems was that records management was obviously failing in the years leading up to the program. As Records Management professionals, we should be asking why the agency did not have access to or did not use evidence that allowed it to run this program without issuing incorrect notices.