I don't think it's too harsh at all. One of the reasons that I'm bashing RnD at the moment is that it so often drives what the user facing BCS looks like - making it completely incomprehensible to them. More IM literacy could work - but I think it's a massive investment, it would date extremely quickly, and ultimately we would run into the same problem that all product designers run into - people don't know how to ask for what they don't know about. I think the real answer is experimentation - which is a bit anathema to most classification practices which tend to be set it and forget it regardless of how effective it is. If we tested five different classification patterns every time we implemented one to see which was most effective at catering to both placement and future usage, we'd probably learn a lot about or organisational routines and be more effective. It would require some different skills for us. I think people are also natural information managers. Anyone who is effective in their job knows how they organise their information to complete their work. The magic is in creating better ways for them to do it that they will actually adope.
I don't think it's too harsh at all. One of the reasons that I'm bashing RnD at the moment is that it so often drives what the user facing BCS looks like - making it completely incomprehensible to them. More IM literacy could work - but I think it's a massive investment, it would date extremely quickly, and ultimately we would run into the same problem that all product designers run into - people don't know how to ask for what they don't know about. I think the real answer is experimentation - which is a bit anathema to most classification practices which tend to be set it and forget it regardless of how effective it is. If we tested five different classification patterns every time we implemented one to see which was most effective at catering to both placement and future usage, we'd probably learn a lot about or organisational routines and be more effective. It would require some different skills for us. I think people are also natural information managers. Anyone who is effective in their job knows how they organise their information to complete their work. The magic is in creating better ways for them to do it that they will actually adope.