For those of you out of the ANZ Region, RIMPA is the Records and Information Management Professionals Association.
These were my lessons - https://innotecture.files.wordpress.com/2008/11/justifying_your_km_prog3.pdf - which overlap with many of the comments you make above.
These were my lessons - https://innotecture.files.wordpress.com/2008/11/justifying_your_km_prog3.pdf - which overlap with many of the comments you make above.