For my money, Chris Argyris was one of the smartest management thinkers ever. He was part of the organisational learning movement, and had a lot to say about things that stop organisations learning - particularly when those things are ways of dealing with ideas that the organisation finds unbearable.
This is great, I love this perspective! I believe end-users care not one jot about good IM/RM, but they do care deeply about the possibilities that good IM/RM gives them. To me, a successful RM solution works almost entirely below the waterline and meets end-user requirements because we as IM/RM professionals designed and built it well based on IM standards and our body of knowledge.
This is great, I love this perspective! I believe end-users care not one jot about good IM/RM, but they do care deeply about the possibilities that good IM/RM gives them. To me, a successful RM solution works almost entirely below the waterline and meets end-user requirements because we as IM/RM professionals designed and built it well based on IM standards and our body of knowledge.