Who are we organising records for? Who do we serve?

Mostly, we organise them for us.

To serve our outcomes.

We have some professional mythology that our practices are universal, and produce gains for everyone.

But the veracity of this claim is evidenced by the portions of our organisations falling all over themselves to use what we build.

And the ease with which we deliver high levels of policy compliance.

Our organisations might desire our work because of some legislative need.

But in general (based on the available compliance data) the people in our organisations - the people who speak for themselves and their business units (not the organisation), don't seem to desire what we do.

This shouldn't surprise us.

Those are not the people we serve.

We generally serve legislative mandates.

And we organise records for the needs of those legislative mandates.

The strange thing is, that mostly, that legislation doesn't show up to fund us, or support us in getting our work done.

It begs the question, what would happen if we decided to serve the people of our organisations, and organise our records for them?

What would happen if we decided to organise for, and serve, the people we work with?

Maybe they'd start showing up for us!