Where is all the value of records management?

It's in the usage of the records.

Not the keeping.

Not the management.

The usage of the record by a person who needs to make a decision.

If the record can't help them make a better one, what's the point of keeping it?

Where is the focus on usage in our industry?

The continuum asks us to consider it.

ISO15489 asks us to consider it.

Are we?