What people need help with in records
People need help with the keeping.
It's a simple question - "what information should I record in order to be organised?"
Classic record keeping is all about being organised for questions you know are going to be asked in the future - like "where is that job at?" or "what do I have to do next?"
Mostly, we don't answer that question when it's asked.
Mostly, we answer some version of "where should I file recorded information in order to fulfil records management objectives?"
Which doesn't help.
And what do we do with people who continually take up our time and don’t help us?