What is an acceptable compliance rate in records?
A number of years ago, I spent about $12 on two coffees and a muffin with a client.
Then I lost the receipt.
Accounting chased me for 4 months, and escalated the issue to someone at regional director level before someone finally had me sign a declaration about what I'd used the money for.
That's finance and accounting's way of saying that compliance matters to them.
They won't accept anything less than 100%.
And they still have problems - because what they do is also complicated.
What is our acceptable compliance rate?
What level of quality matters to us?
Why do people take accounting compliance seriously, and not records?
Why do accounting take compliance seriously, and we don’t?
That’s a hard question…..even if you had a number most agencies do not have a handle on their “File Plan” and “Record Inventory”….. you can not control and manage something if you do not know what you have, where is it located, what format, how it’s used, where and when it’s used….. I remember High School Journalism class; who, what, when, where and how….. Once you can answer these question then you can start controlling your records…… if you successfully can determine your current real state regarding records then you can create a Plan Objective and Milestones…. I would drive to get as close to 100% as possible… Remember consists process improvement.. get leadership “Buy In”….. you need conduct routine process improvement…. This isn’t easy….. I need to stop I can go on regarding Records Management for hours. I spent over 18 years involved in agency RM.