There's already a healthy records culture in our organisation, why doesn't it involve us?

In records, we like to treat email like it's the antichrist because it's almost impossible to manage - at least in the way we like to manage things.

For me, email is also evidence of how deeply embedded a records culture is in every organisation.

Email is an almost perfect example of what records are for - any time someone needs to communicate, but doesn't have to do it in real time, or needs to communicate something in a way that is more tangible - they record some information in the form of an email, and send it on.

It's a perfect example of record-keeping.

By using email to record information, people are seeing a gain in their ability to do their work.

If you had to guess at the fraction of work that the organisation does using non-recorded means ie. phone, teams, zoom, face to face?

How much work does it get done by recording and sending emails?

Now tell me that you don't have a healthy records culture.

There's are two questions I think we have to ask ourselves at this point as our organisations appointed records culture warriors.

How is it that our practices and tools aren't part of this thriving records culture?

How can we improve its quality and value?