The most important governance issue for records, information and data management
"Does your organisation know and believe the gains it is making, and the risks that it is avoiding because of what you do?"
If the answer is no, that's your biggest governance issue.
An organisation that doesn't know gains made and risks avoided has no reason to adequately fund it to continue doing what it's doing, or to expand the program.
Belief is also a lot deeper than just seeing things on a spreadsheet.
Too many programs are based on "analyst firm said x% of time lost to y" or "analyst firm said z is the new strategic priority."
The predictable and correct action for most executives who see that is "so what" - or at best - that's interesting. It's not belief.
Belief is relatively mechanical.
It's "I believe in this, so when I'm called to fund it, I write the cheque."
If we look at the direction of funding for creation and sustainment of records and information capabilities in most organisations one of three things is sure -
The organisation doesn't have knowledge of the gains made and risks avoided.
It doesn't believe that what you do led to the gains made and risks avoided.
The program isn't producing gains or reducing risks.
If 1 and 2 haven't been taken care of, the default position is 3 - whether it's true or not.
That's the most important governance issue.