The fiction of people classifying things in records

Here's something that I run into regularly that I think deserves some thinking time.

At some point, we have to admit that we don't trust people classifying things.

There's a huge move to "make Microsoft 365 compliant" at the moment.

There's real (implied) hope that if we can just get it compliant, we can raise capture rates back to somewhere that doesn't keep us all awake at night.

Here's the challenge though.

I regularly talk to agencies, and they'll have a capture rate of 10 - 20% - a figure which is becoming typical in some sectors (capture rate describing capture in a compliant recordkeeping system that can manage a lifecycle).

Then we'll get on to disposition of the content that is actually being captured.

They're not disposing of it.

Why?

They don't trust that people have correctly classified their content.

They're too worried that people have mis-classified something, or dumped a heap of content in the one file that they can find consistently.

So they won't do it.

Microsoft 365 can’t solve the problem that we don’t trust people to classify their records.

No bucket can.

So why are we still implementing the same ways of doing things?

It’s insane to keep doing the same things and expecting different results.

Do we think that everyone is suddenly going to wake up one morning and think like we do?

What is it that keeps us going like this?