Records systems and the riskiest processes for your organisation

Chances are that the riskiest processes for your organisation are risky because they’re still being captured in your edrms.

If there’s a business system, the process is most likely generating data about its status as it moves, and can be reported on so that people can actively manage it.

Because it’s in a business system, a business analyst probably worked with people doing the job to map the process, and thought about the kind of risks that the process typically encounters - and how they could be mitigated with capture and reporting.

Because it’s a process system, there are probably indicators about staging so that people know where the process is up to.

The system probably has fields to capture important information, fields that also make it obvious when it hasn’t been captured, and can be reported on so that people know.

Then there are the processes using an edrms - or as we know them, a bunch of electronic documents in a file that are probably poorly named, unlikely to be complete and are probably useless without someone who understands how the process was supposed to happen.

And somehow the documents make us more comfortable than the business system.

Why is that?