Records Management and the things we talk to our organisations about.

There are basically two types of projects that get funded consistently.

1. Projects that produce results that the organisation cares about.

2. And projects that make or save money.

There are also basically two types of things that frontline staff are interested in -

1. Things that will help them produce the results that they're paid to produce.

2. Things that will save them time.

Managers also care about two types of things -

1. Things that will help them achieve the results they need.

2. Things that will help them achieve the results they need at a lower cost.

If we're not talking to them about these things, we're not speaking their language.

How often are we speaking their language?