Something that's bothered me for a long time, is how reluctant people in records are to talk about the value of what they do in such a way that the value is expressed in dollars and cents, or a return on the dollars and cents that fund them.
I'm also bothered by how little funding records gets.
Think those two things could be related?
Good call out - it's a very hard metric to substantiate. We can all do those economic analysis things of "time otherwise spent searching for GIPA responses"; but would really like to find other ways of matching our benefits to financial costs. We're having a blitz on destruction, so we can demonstrate savings in storage (and yes, storing things in SharePoint DOES have a real cost). What else?