Justifying records management

Some of you might have noticed that our executives are treating us like we’re not very valuable.

This highlights one of the central problems of our industry - that we know the value of what we do.

We know our value, so we don’t feel like we have to measure it.

Without measurement, we fall back on anecdotal justification.

We use phrases like “life blood” to indicate that if we aren’t given investment, people will forget how email, word processors and file servers work.

It’s strange.

Strange that a discipline that is all about the value of evidence doesn’t feel like it has to produce evidence of its own value.

Maybe if we measured the value of records management, others would know our value too.