Language matters - Putting records and high quality business outcomes back together.
metairm.substack.com
We have a series of language problems that are undermining our success. To me, this is the highest priority for records management at the moment. One such language problem is that we talk differently about problems caused by usage of records. Business has to understand that records is about high quality business evidence, and high quality business evidence means processes that achieve their result. Failures are only "bad data" if the organisation correctly records the wrong thing.
Language matters - Putting records and high quality business outcomes back together.
Language matters - Putting records and high…
Language matters - Putting records and high quality business outcomes back together.
We have a series of language problems that are undermining our success. To me, this is the highest priority for records management at the moment. One such language problem is that we talk differently about problems caused by usage of records. Business has to understand that records is about high quality business evidence, and high quality business evidence means processes that achieve their result. Failures are only "bad data" if the organisation correctly records the wrong thing.